Reference

Access Policy User Rights for xbaij

We built xbaij for Bangladesh players who fund accounts with bKash, Nagad and Rocket. This legal page explains where our platform is available, how disputes are handled, what rights you hold over your account data, and how to reach us if you need clarification…

Jurisdiction-dependent accessUser data rights explainedDispute resolution processAccount verification policyLocal payment compliance
xbaij Access Policy User Rights for xbaij
DATA & SECURITY

How We Handle Your Account Information

We collect personal data during registration, wallet verification and withdrawal processing. That data stays encrypted and is stored only as long as required by our retention policy and applicable law. You can request a copy, ask us to correct errors, or request deletion once your account is closed and all obligations are settled. We use cookies to keep you logged in and to understand which parts of the lobby get the most traffic. You control cookie preferences in your browser settings, though disabling essential cookies may prevent account access.

Data Collection Scope

We gather your mobile number, wallet account name, transaction records and device fingerprint during registration and funding. That information is used to verify identity, process withdrawals and prevent duplicate accounts or fraud attempts.

Retention & Deletion

Active-account data is retained indefinitely. Once you close an account, we keep transactional records for the period required by financial and anti-fraud regulations, then delete or anonymize personal identifiers unless a legal hold applies.

Your Rights

You may request access to your data, correction of inaccuracies, or deletion after account closure. Requests are handled through our support ticket system and completed within the timeframe prescribed by applicable privacy law in your region.

Cookie & Tracking

We set session cookies to maintain login state and analytics cookies to measure page visits. Third-party game providers may also set cookies when you launch their titles. You can review and manage these in your browser's privacy settings at any time.

LEGAL CONTACT

How to Reach Us About Legal Questions

If you need clarification on any term, want to request your account data, or have a dispute that requires escalation, our support team handles legal inquiries through the same channels we use for general account help. We respond to written requests within a reasonable timeframe and will guide you through the next steps if your issue requires formal documentation or a compliance review.

Account Data Request Email us to request a copy of your account data, transaction history, or verification documents. We process data-access requests in line with applicable privacy regulations and confirm receipt within three business days.
Dispute Escalation If you believe a withdrawal was delayed unfairly or an account action was incorrect, submit a written dispute through our ticket system. Include your account ID, transaction reference and a short description of the issue.
Compliance Inquiry Questions about eligibility, regional access, or wallet-verification requirements go to our compliance desk. We reply with the specific rule or policy that applies to your situation and explain the reasoning behind any decision.

Common Legal & Policy Questions

Availability depends on your local law and the eligible regions we serve. We do not guarantee access from every location. You are responsible for confirming that online gaming and sports betting are permitted where you reside before opening an account.

We may request additional documents such as a national ID photo or a wallet statement showing your name. If you do not respond within the stated timeframe, we will suspend withdrawals until verification is complete. Accounts that fail verification may be closed.

Yes. Email our support team with your account ID and request type. We will send a data package containing your registration details, transaction history and any verification documents we hold, usually within five business days of your request.

Submit a written dispute through our ticket system explaining the issue and attaching any relevant transaction references. Our compliance team reviews the case, replies with a decision and reasoning, and escalates to a senior review if needed. Our decision is final within the framework of applicable law.

We record your wallet account name, transaction ID, amount and timestamp. That information is used to match your deposit to your account, verify ownership during withdrawal requests, and maintain a record for financial audits and fraud prevention.

We retain transactional and verification records for the period required by financial regulations and anti-fraud policies, typically several years. After that period, personal identifiers are deleted or anonymized unless a legal hold or ongoing investigation requires continued retention.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.